Shipping Policy

At Music Soft Toys, we know how exciting it is waiting for your new musical friend to arrive, so we always aim to get your order packed and on its way as quickly as possible.

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UK Delivery

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We offer FREE UK delivery on all orders.

UK orders are sent using a tracked 48-hour delivery service.

We aim to dispatch all orders as quickly as possible and within 2 working days of receiving your order. In most cases, orders are dispatched the same working day.

Once your order has been dispatched, you will receive tracking information so you can follow its journey.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, particularly during busy periods such as Christmas and bank holidays.

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International Delivery

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Yes, we ship worldwide! 🌎

All international orders are sent using a tracked delivery service for a flat shipping fee of £4.99 per order.

International delivery times vary depending on the destination and local postal services.

Please be aware that international orders may be subject to customs duties, import taxes or other local charges when they arrive in the destination country. Where applicable, these charges are the responsibility of the customer and are not included in our £4.99 shipping fee.

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Tracking Your Order

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Where tracking is available, you will receive your tracking details after your order has been dispatched.

If you have any questions about your delivery or believe your parcel has been delayed or lost, please contact us and we'll be happy to help.

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Thank you for shopping with Music Soft Toys! 🎵