Refund Policy

Refund & Returns Policy

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We hope you love your Music Soft Toys purchase. However, if something isn't quite right, we're here to help.

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Changed Your Mind?

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If you've changed your mind about your purchase, please contact us within 14 days of receiving your order to let us know that you would like to return it.

After notifying us, you then have 14 days to return the item(s) to us.

Returned products should be unused, in their original condition and with any original packaging or tags, where applicable.

Unless the product is faulty, damaged or incorrect, the cost of returning the item is the customer's responsibility. We strongly recommend using a tracked postal service when returning an item, as we cannot be responsible for returns that are lost in transit.

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Refunds

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Once we receive your returned item, we'll inspect it and process your refund as quickly as possible.

Approved refunds will be made to your original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Where required by applicable consumer law, your standard outbound delivery charge will also be refunded. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable beyond the standard delivery amount.

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Faulty, Damaged or Incorrect Items

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If your order arrives faulty, damaged or you have received the wrong item, please contact us as soon as possible.

Please include your order number and, where possible, photographs showing the issue. We'll work with you to put things right and, where appropriate, arrange a replacement or refund at no additional cost to you.

Nothing in this policy affects your statutory consumer rights.

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Need Help?

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If you have any questions about a return, refund or problem with your order, please get in touch with us before sending anything back so we can provide the correct return instructions.

Thank you for choosing Music Soft Toys. 🎵